DIAGNOSTIC GUIDE
Mentor Matching Quality Score
Executive Summary
Matching quality is measurable: founder session rate within 21 days, rematch requests, mentor acceptance rate, and post-session helpfulness scores combine into a composite match quality index. Programs guessing quality from vibes discover problems at cohort surveys—too late. Benchmark each cycle, segment by sector, and investigate pairings that score in the bottom quartile.
Key Takeaways & Benchmarks
- Primary KPI: % founders with 2+ sessions in first 30 days
- Secondary: rematch rate under 10% for primary advisors
- Track mentor decline reasons when coordinators propose matches
- Compare quality scores across matching rule versions
- Use low scores to trigger playbook reviews, not blame founders
Frequently Asked Questions
What score indicates healthy matching?
Above 70 on a 100-point composite (utilization + satisfaction + low rematch) is strong for venture programs.
Should founders rate mentors publicly?
Keep ratings coordinator-visible to protect relationships; aggregate anonymously for roster curation.
How fast should quality issues trigger rematch?
Within 10–14 days of zero sessions or two consecutive negative feedback signals.
Next Step for Your Mentor Program
Explore matching quality, roster coverage, and intake workflows on your cohort.
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