DIAGNOSTIC GUIDE
Mentor Program Health Check
Executive Summary
A mentor program health check reviews roster freshness, match cycle time, utilization, no-show rates, coordinator workload, and reporting maturity in one pass. Healthy programs score green on at least four of six dimensions; yellow signals process debt; red signals imminent founder experience failure. Run health checks quarterly and always four weeks before major match cycles.
Key Takeaways & Benchmarks
- Roster freshness: % profiles updated in 90 days
- Operations: match cycle duration and coordinator hours
- Engagement: sessions per founder and mentor utilization
- Quality: rematch rate and satisfaction trends
- Governance: documented criteria and audit trails
Frequently Asked Questions
Who should own the health check?
Program lead with coordinator input; share summary with executive sponsor quarterly.
How long does a health check take?
Two to four hours with centralized data; two days if reconstructing from spreadsheets.
What is the fastest win from a health check?
Roster reverification campaign—often improves match quality within one cycle.
Next Step for Your Mentor Program
Explore matching quality, roster coverage, and intake workflows on your cohort.
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